Not exactly. We can do our best, but he dates given at checkout are estimates. Unless the product you ordered was a pre-order, we have your product in stock...so most orders are packed and shipped within a day or two of ordering.

The delivery time will depend on what method you have chosen. That is a window of time given by the delivery service, as weekends, weather and volume permit.

If you need something quick, call us, we'll always try to accommodate!

We do not make common practice of this, but if it is something you really need, like right now because it is a yarn emergency, let us know, and we'll be happy to accommodate where we can.

Being in the USA (Ohio), we daily ship domestically, and frequently to Canada. We also commonly ship to Europe, Asia, and Australia.

If the automated shipping process will not work, there are probably reasons we do not. But, where there's a will, there is a way... Let us know where you are, and we'll try to make it happen, with a quickness too.

We offer Free Shipping as a courtesy for spending a set amount on product with us. It's our way of saying, thank you.

Free Shipping will not always be the fastest way. If you qualify for Free Shipping, but you need your product quickly, you'll need to choose another option.

Whether lost or stolen, orders go missing sometimes. But usually, they show up... eventually. Good News, we won't make you wait. In good faith, if we cannot locate your order, we will get a new order shipped out as soon as possible.

If you order does show up, let us know... ship it back to us, or just mark it as return to sender and give it back to your mail carrier. Honesty makes our society, so thanks in advance!

Yes, no problem at all. We understand that sometimes things don't look like you imagined, and buying online can be much more difficult with this situation than buying in person.

If you want a refund, just mail it back to us and we'll credit you back for the yarn in the same way you paid (i.e. credit card, PayPal, etc.)

If you want a replacement, send us what you have and we'll replace it with what you prefer. (i.e. You pay the shipping to us, we'll pay the shipping to you.)

Unfortunately, no. Once it has been balled or caked, we cannot resell it.

We recommend looking over your skein to make sure you like it (i.e. are their any knots or dye abnormalities). You can untwist it without breaking the ties, and we'll still accept it back as a returned item.